FAQ – WordPress Version

This page is a help resource for users of Fast Secure Contact Form for WordPress. Here you will find answers to frequently asked questions

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Troubleshooting Email

Troubleshooting Errors

Troubleshooting Display Problems

Troubleshooting Broken Features

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I just installed this and do not get any email from it, what could be wrong?

See this help document: Problem: I do not receive email, email does not send, or always goes to the “Spam” folder. How to troubleshoot mail delivery.

I am not receiving attachments with the mail even though the message says it is attached.

Do you use MailPress plugin? Do this: On the contact form settings page find this setting: “Send E-mail function:”, try setting it to “geekMail”. Then test the attachment again.

I need more than 4 contact forms, how do I increase the number of forms available?

On the plugin settings page, change “Number of available Multi-forms”, then click Update Options. For best performance, only change the number to the amount you actually need.

I need more than 8 extra form fields, how do I increase the number available?

On the plugin settings page, change “Number of available extra fields”, then click Update Options. For best performance, only change the number to the amount you actually need.

What is “ERROR: Misconfigured E-mail address in options.”, what could be wrong?

First, make sure you have a valid “E-mail To:” set in options. This plugin uses an email validation check to make sure the email address has proper syntax and that a valid DNS record exists for the email domain name. If you have this error and you are sure your email address is correct, maybe your server is having trouble with the DNS check. I added a feature to the options panel to disable the DNS check during email validation. You may have to uncheck this option: “Enable checking DNS records for the domain name when checking for a valid E-mail address.” Maybe the error will go away now.

Why do I get “ERROR: Could not read CAPTCHA cookie.”?

First ,check your web browser settings and make sure you are not blocking cookies for your blog domain. Cookies have to be enabled in your web browser and not blocked for the blog web domain.

Second, there could be a problem with your PHP server that will prevent the CAPTCHA from working with PHP sessions. Sometimes PHP session do not work because of a file permissions problem. The solution is to make a trouble ticket with your web host to have them fix it. Alternatively, you can enable the setting on the contact form options page  “Use CAPTCHA without PHP Session”, then temporary files will be used for storing the CAPTCHA phrase. This allows the CAPTCHA to function without using PHP Sessions. You can find this setting on the contact form admin settings page.

There is a Cookie Test that can be used to test if your browser is accepting cookies from your site: Click on the “Test if your PHP installation will support the CAPTCHA” link on the Options page. or open this URL in your web browser to run the test: /wp-content/plugins/si-contact-form/captcha-secureimage/test/index.php

Does this contact form use Akismet spam protection?

Yes, it checks the form input with Akismet, but only if Akismet plugin is also installed and activated. (Akismet is not required, it will just skip the check)

Can it send mail using SMTP?

Yes, see FAQ: Can I use SMTP to send the email?

Do I have to also install the plugin “SI CAPTCHA Anti-Spam” for the CAPTCHA to work?

No, this plugin includes the CAPTCHA feature code for this contact form. The SI CAPTCHA Anti-Spam plugin is a separate plugin by the same author. SI CAPTCHA Anti-Spam plugin is highly recommended for WordPress comment and registration forms spam protection.

I use the plugin “SI CAPTCHA Anti-Spam” for my comment and registration forms, is it still needed?

Yes, if you want protection for the comment and registration forms, the plugin SI CAPTCHA Anti-Spam should be installed. The two plugins use a similar CAPTCHA library but do not share it because it had to be customized for each plugin.

Does this work on WPMU or BuddyPress?

Yes, If you use WPMU or BuddyPress you can have multiple blogs with individual contact forms on each one. On WPMU you would install it in plugins, not mu-plugins. Then each blog owner can have his own settings.

How can I add the contact form to a template manually rather than use shortcode in a page?

Use this code:


<?php 
if ( isset($si_contact_form) )  {
 echo $si_contact_form->si_contact_form_short_code( array( 'form' => '1' ) ); 
}
?>

Be sure to set the correct form number for example, for form 2 you have to set: 'form' =>'2'

This may work also:
<php? echo do_shortcode('[si-contact-form form="1"]'); ?>

My question is not answered here.

If you find a problem, please first read the FAQ above, then if you still need help, submit a support ticket.

Do you need more help?

Donations by PayPal:

If you find this free contact form program/plugin useful to you, please consider making a small donation for my time invested and to help contribute to further development. My time is very limited and I get dozens of support emails every day. If you are not able to donate, that is OK. Thanks for your kind support! - Mike Challis

Donations by cash or check:
Mike Challis
PO Box 819
Long Beach WA 98631