Problem: The form does not display, shortcode does not work

Posted by on Aug 24, 2010 in Troubleshooting | Comments Off

Problem: The form does not display, shortcode does not work (WordPress version only)

Sometimes the form does not show even after putting the correct shortcode in a page.

problem-shortcode-not-working

Solution:
Look on the Admin – Plugins – menu. Is Fast Secure Contact Form activated? If not, click “Activate”. Does it work now?

How to determine if WordPress shortcodes are working at all. Edit the page and add this shortcode: [caption]
The caption shortcode is built into WordPress. Now do you see [caption] on the page?

problem-shortcode-not-working2

If you can see [caption] on the page then your WordPress has a broken shortcode function. The problem is NOT Fast Secure Contact Form plugin.  continue…

Determine if it is caused by a plugin conflict:
Look on the Admin – Plugins – menu. Temporarily “Deactivate” (not uninstall) all your other plugins. Does it work now? If yes, “Activate” the plugins one by one to determine  which one conflicts. Then do not use the plugin was causing it. If deactivating all of the plugins did not fix it, try re-installing WordPress.

Plugins known to cause this:

  • My Live Signature 1.0.0
Do you need more help?

Donations by PayPal:

If you find this free contact form program/plugin useful to you, please consider making a small donation for my time invested and to help contribute to further development. My time is very limited and I get dozens of support emails every day. If you are not able to donate, that is OK. Thanks for your kind support! - Mike Challis

Donations by cash or check:
Mike Challis
PO Box 819
Long Beach WA 98631

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